You may give notice to cancel your membership by calling and speaking to our Customer Service team on 1300 904 311(Monday to Friday 10am-5pm AEST, excluding public holidays). We do not accept cancellation requests via email.
We must receive all outstanding discs within 7 calendar days of cancellation.
Cancelling your account will stop additional discs being dispatched to you. The cancellation will take effect and billing will stop once all your currently rented discs have been received back at the warehouse.
We cannot finalise your account until any outstanding fees - including outstanding membership fees, late return fees, 45 day penalty fees and disc replacement charges - have been paid by you.
There are no refunds of periodic charges for late cancellations or partial month subscriptions.