You can change your registration information at any time by visiting My Details. This includes changing your mailing address, updating your billing details and changing your email address.

Your Account also links you to Billing History and Service Status.

To request a new password, visit New Password and fill in the required information. As soon as it's verified you will be contacted with a new password.

Yes. You can subscribe for a larger or smaller number of discs (up to 3 discs at a time unlimited) to match your viewing preferences. For details, see Full Deal Descriptions. Visit the Service Status page to change deals.

No problem. You can temporarily suspend your Ezyflix subscription for up to 2 months, you an do this via the Service Status page.

Please report it as "lost" or "damaged" in your Current Rentals page. The Ezyflix envelopes blend in with your normal mail and are therefore less likely to be stolen. Ezyflix reserves the right to charge you the recommended retail price if you are responsible for loss or damage to a disc.

If you are experiencing trouble while watching an NTSC-formatted disc (eg. it appears in black & white), don't blame your DVD player! The culprit is likely your TV - it must be NTSC compatible in order to view in full colour.

Check the manual for your TV or confirm with the manufacturer.

• Handle the disc only by its outer edge to prevent fingerprints.
• Always store the disc in the return envelope when not in use.
• Do not leave the disc near a heating unit or in direct sunlight (near a window or in an unventilated car).
• Do not use any abrasive, solvent, or cleaning solutions. Chemical-based cleaners can damage the disc. You may use a soft, clean cloth to wipe both sides of the disc as needed. Always wipe, do not rub, the disc in a straight line from the center hole to the outer edge. Never wipe the disc in a circular motion.
• Make certain the disc is seated properly in the player's tray before closing the tray door.

You may give notice to cancel your membership by calling and speaking to our Customer Service team on 1300 904 311(Monday to Friday 10am-5pm AEST, excluding public holidays). We do not accept cancellation requests via email.

We must receive all outstanding discs within 7 calendar days of cancellation.

Cancelling your account will stop additional discs being dispatched to you. The cancellation will take effect and billing will stop once all your currently rented discs have been received back at the warehouse.

We cannot finalise your account until any outstanding fees - including outstanding membership fees, late return fees, 45 day penalty fees and disc replacement charges - have been paid by you.

There are no refunds of periodic charges for late cancellations or partial month subscriptions.