The Return, Damaged and Lost checkboxes are located in the current rentals tab on theMy Choices page, use this feature to get the best value out of your Ezyflix subscription.
Once you have put the discs back in the mail, selecting the Return checkbox will let us know to send you the next available discs from your selections. The more titles that you have added to your choices the quicker we will be able to send a title out to you.
If you do not select the Return checkbox after you have posted the disc back to us we will wait for the disc to arrive back at our office before we send you another from your list.
For first time customers, the Returned service will automatically be activated after we have received your first set of rentals back from you in the post.
Every now and again a disc may be damaged when it's being sent to you in the post – every month we send out many thousands of discs to our customers, however every now and again one may turn up to you damaged. Before sending the disc back to us it is important to alert us of any faulty discs by marking the disc as damaged. It could be a minor case of the disc freezing for a couple of seconds when watching a movie or a major one such as receiving the disc with a crack in it.
If it is damaged and you mark it as such we will send out a replacement copy if we have one available – however you will still need to send back the damaged one as soon as you can. By doing this, once we receive the disc and put it back in the system, it will automatically alert us that there is something wrong with the disc which allows us to pull it out of the system for it to be cleaned or replaced as needed rather than the next person having the same problem as you.
When we send out any disc to you, we will always email you to let you know the disc is on its way, and what disc you can look forward to. If your disc hasn't arrived after 4 working days you should select the Lost checkbox. Please note: in the majority of cases it will just be a case of slow mail, however, if after a reasonable amount of time the disc still hasn't arrived to your address, or hasn't been returned to us, you must email and let us know so we can take appropriate action in filing a formal complaint to Australia Post. Unfortunately, in order for us to file a complaint we may need some documentation from you - in the unlikely case that this does happen, we will email you with the information that we will require to process the disc as lost.