Yes you can – our service is very flexible and designed to meet almost anyone's movie and games needs! You can subscribe for a larger or smaller number of discs (up to 3 discs at a time unlimited), to match you viewing and playing preferences preferences. For details, see Full Deal Descriptions. To change your plan please visit the Service Status page.

Remember that if you decrease the number of discs out at a time, your new plan will not begin until you return any extra discs over the maximum allowed on the new plan – as soon as we receive the extra discs the plan change will take effect.

The Return, Damaged and Lost checkboxes are located in the current rentals tab on theMy Choices page, use this feature to get the best value out of your Ezyflix subscription.

Return checkbox

Once you have put the discs back in the mail, selecting the Return checkbox will let us know to send you the next available discs from your selections. The more titles that you have added to your choices the quicker we will be able to send a title out to you.

If you do not select the Return checkbox after you have posted the disc back to us we will wait for the disc to arrive back at our office before we send you another from your list.

For first time customers, the Returned service will automatically be activated after we have received your first set of rentals back from you in the post.

Damaged checkbox

Every now and again a disc may be damaged when it's being sent to you in the post – every month we send out many thousands of discs to our customers, however every now and again one may turn up to you damaged. Before sending the disc back to us it is important to alert us of any faulty discs by marking the disc as damaged. It could be a minor case of the disc freezing for a couple of seconds when watching a movie or a major one such as receiving the disc with a crack in it.

If it is damaged and you mark it as such we will send out a replacement copy if we have one available – however you will still need to send back the damaged one as soon as you can. By doing this, once we receive the disc and put it back in the system, it will automatically alert us that there is something wrong with the disc which allows us to pull it out of the system for it to be cleaned or replaced as needed rather than the next person having the same problem as you.

Lost checkbox

When we send out any disc to you, we will always email you to let you know the disc is on its way, and what disc you can look forward to. If your disc hasn't arrived after 4 working days you should select the Lost checkbox. Please note: in the majority of cases it will just be a case of slow mail, however, if after a reasonable amount of time the disc still hasn't arrived to your address, or hasn't been returned to us, you must email and let us know so we can take appropriate action in filing a formal complaint to Australia Post. Unfortunately, in order for us to file a complaint we may need some documentation from you - in the unlikely case that this does happen, we will email you with the information that we will require to process the disc as lost.

We will always email you to let you know when we have received a disc back from you, or when we have sent a new one to you. However the best way to monitor your Ezyflix account is to go to your current rentals page.

From here you can actually see the title of each disc that has been sent to you and on what date it was sent. After you have posted the disc back, it is best to confirm that the disc has reached us by checking your Rental History page, which will also display the date of receipt.

Please keep in mind that we receive a large amount of returns each day, and we process the returns throughout the day, so it may be best to monitor this is in the evening.

When selecting a TV series it is best to remember that all individual series come in sequence order. However this is not the case for the seasons in that particular series.

This can be confusing, so, for example, a customer has listed "Friends – Season 1" and "Friends – Season 2" on their list; now:

• depending on availability, "Friends – Season 1 discs 1 – 2" will be sent first. We will not send you disc 3 , disc 4 etc before sending you the discs before that in that series; however
• if after returning "Friends – Season 1 discs 1 – 2" disc 3 is not available to be sent out you may find that you will be sent discs from "Friends – Season 2".

What this means is that it is best to place the season one at a time in your Queue on the My Choices page, if you want to watch Friends in season order.

Bonus discs works similar to a TV Series that (explained previously), so if you select the group of discs, you have in fact added both the movie and the bonus disc to your Queue. What this means is that if you don't want to be sent the bonus disc you should simply add the movie disc to your rent list and not both.

You'll notice when viewing the titles that movies with bonus discs will say (2 DVDs) next to the title. Click on the title to go into the movie information page and scroll down to the bottom where you will see two thumbnails. The first thumbnail is the actual movie and the other one is the bonus disc. Click on the movie thumbnail to add only the movie to your rent list.

We will send the discs out in order, so if you add both, we will not send you the bonus disc until you have received the movie itself.

We have a copy of almost all of the discs we have in our online library listing. Depending on the demand, we have more copies of some discs than of others.

We try to have most titles that have been released on DVD and Blu-ray in Australia on our list, however, if we are unsure if someone will want to rent a particular title we may only order it when there is enough demand. We will also try to range all the best releases on PS3, XBOX and Wii.

If only one person asks for a particular title there may be a wait for that movie, this may be that we have only one copy and it is currently out with another customer, or in a few unfortunate occasions our copy of the movie may have become damaged, and we may not be able obtain a replacement copy from one of our suppliers due to it possibly being out of print/production. However we do try our very best to please everyone.

We only order titles that have been released in Australia and are compatible with Australian players. We are expanding our range every week but if there is a title you are looking for but we don’t range currently, email us and we will see if we can add it to range.

The Ezyflix service is designed to continually send a wide variety of discs that the customer has selected to rent on their rent list. We try to fulfill requests for priority titles (especially those titles that are at priority 1 - 20), but like any DVD rental store it depends on the availability of the title on the day we are to send out your discs.

As we send out large numbers of discs each day, the availability of the discs change from day to day. This is because numerous factors come in to play, such as:

• the number of copies of that particular title (right down to disc numbers in a series) that we stock
• discs are out with another customer
• discs may be lost and or damaged and we may be awaiting a replacement from our suppliers
• a customer may have placed title on his/her rent list before you

Prioritising your top 20 selections is important, as the system will always search through the top of your list first when allocating your movie and game rentals. However, if they are not available on the day that you are due to be sent movies or games, we will keep working our way down your list until we find something that is available to send to you straight away, so that you always have something to watch.

• Handle the disc only by its outer edge to prevent fingerprints
• Always store the disc in the return envelope when not in use.
• Do not leave the disc near a heating unit or in direct sunlight (near a window or in an unventilated car)
• Do not use any abrasive, solvent, or cleaning solutions. Chemical-based cleaners can damage the disc. You may use a soft, clean cloth to wipe both sides of the disc as needed. Always wipe, do not rub, the disc in a straight line from the center hole to the outer edge. Never wipe the disc in a circular motion.
• Make certain the disc is seated properly in the player's tray before closing the tray door.

If you are experiencing trouble while watching an NTSC-formatted disc (eg. it appears in black & white), don't blame your player! The culprit is likely your TV - it must be NTSC compatible in order to view in full colour.

Check the manual for your TV or confirm with the manufacturer.

You may find that some of the discs are Dual-Sided. The easy way to spot this is that the discs are usually silver on both sides, and are labeled side A and B around the hole in the center of disc. One side contains the movie, and the other side may be what would usually be found on the bonus disc. Sometimes one side contains a Widescreen version, and the other side contains a 4:3 version. If in doubt – flip it over.

Most newer movies are single sided, however, there are a number of the older titles that are provided on Dual-Sided discs.

Your Ezyflix account has been designed so you can monitor and manage your subscription yourself.

Service Status Page – here you can suspend, change your plan and see when your billing date is.

Current Rentals Page – here you can see what discs are on their way to you and when they were sent. The Return, Damaged and Lost checkboxes are also located on this page.

Rental History Page – here you can monitor receipt of all discs you have sent back and also all the titles that have been sent to you during your Ezyflix subscription.

Billing History Page – here you can monitor the date your subscription commenced, any payments that are due and have been made, any credits that have been calculated if you change your plan to a lower one, or if you have any credits left while you have suspended your account.

You can change your registration information at any time after logging in by visiting My Details. This includes changing your mailing address, updating you billing details and changing your email address.

It is important that you tell us your new mailing address as soon as you move, otherwise your disc may go astray, or if you have a redirection in place, take longer to get to you.

My Account also allows you to view your Billing History and your Service Status, including changing your plan and viewing what discs you have on loan.

To request a new password, visit New Password and fill in the required information. As soon as it's verified you will be contacted with a new password.

Suspending your account from the Service Status page will stop any additional discs being dispatched to you.

The suspension will take effect once all your currently rented discs have been returned and have been received by us. When we receive all of the discs back from you, your account will receive a credit for the remainder of that month from the date of receipt of the last disc. When you resume, you will be charged pro rata for the remainder of the current billing period, and everything will continue as it was, and we will send you the discs that you have in your Queue.

Please note, that if you suspend your service while on a special offer such as the free trial, you will forfeit any benefits including any unused portion relating to the special offer, and when your service does restart, then you will restart on the plan that you would have moved over to, had you not suspended the service.

You may give notice to cancel your membership by calling and speaking to our Customer Service team on 1300 904 311(Monday to Friday 10am-5pm AEST, excluding public holidays). We do not accept cancellation requests via email.

We must receive all outstanding discs within 7 calendar days of cancellation.

Cancelling your account will stop additional discs being dispatched to you. The cancellation will take effect and billing will stop once all your currently rented discs have been received back at the warehouse.

We cannot finalise your account until any outstanding fees - including outstanding membership fees, late return fees, 45 day penalty fees and disc replacement charges - have been paid by you.

There are no refunds of periodic charges for late cancellations or partial month subscriptions.

Email: help@ezyflix.com.au

Telephone: 1300 904 311

Fax: 1300 953 177

Mail:
Locked Bag 3023 Hawthorn, Vic 3122

If you have any other questions relating to the Ezyflix service, please email help@ezyflix.com.au