Ezyflix would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.

Information you provide us

For Ezyflix to process your registration, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time.
We may collect personal information such as:

• personal details e.g. name, age, address, phone number, other contact information
• billing, credit, payment and accounting information e.g. account usage records, billing information, payment method, credit card or bank account numbers, billing and payment history
• historical information e.g. how you came to be our customer
• rentals history
• history of My Choices
• technical information e.g. user name, password, IP address, calling number, internet service provider
• support information e.g. history of support requests
• marketing-related information, such as what products and promotions we have marketed to you, whether you have received, read or responded to promotional emails, whether you have visited links in promotional emails and whether you have participated in our promotions
• complaint information e.g. history of issues and complaints.

If we receive a request not to send commercial electronic messages to a certain email address, we may retain details of the address and the request indefinitely in order to comply with the request.

Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with Ezyflix, this is provided through the use of Cookies.

What are Cookies?

• Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
• Cookies enable our systems to recognise your browser and welcome you back to our Store.
• By disabling cookies, you will not be able to participate in some of the features offered by Ezyflix
• Most Internet browsers are preset to accept cookies. If you prefer not to receive cookies, you can adjust your browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for cookies in the help section of your browser.
• We recommend that you leave your cookies enabled otherwise you will not be able to rent with us.
• Our cookies don't send us back any information about your computer or any other information on your hard drive.

How do we use the information?
We collect your personal information to use it for one or more of the purposes for which we collected it - they will normally be obvious from the circumstances. Our purposes include:

• providing goods or services to you
• analyzing your preferences to let us service you better
• marketing our business to you
• arranging for third parties (e.g. Australia Post) to provide goods or services to you
• managing our financial and commercial relationship with you
• providing you with information about us and our services that may be of interest
• managing our business and our technical facilities and planning future development; complying with legal requirements
• dealing with problems and complaints
• disclosure to prospective investors in or purchasers of us or our business.
• generating a holistic but anonymous view of the Ezyflix customer base. This information will allow us to analyse trends and demographics to help Ezyflix improve on the services provided.

It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.

Disclosing your information

• Partners
  Third party companies and individuals have been engaged to perform functions on behalf of Ezyflix. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions. Information will only be used to perform their appropriate functions and not for other usage.
• Authorities
  Ezyflix will pass on any information relating to suspected fraudulent activity to appropriate authorities
• Partner Stores
  With organizations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do. We will not at any time share your financial information with the partner store.
• Industry Groups
  From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.

• Verification of Accounts

  We do use various details to verify information given to us by our members. At times, we use:

  • names on member accounts to compare with information on credit cards
  • we use member phone numbers and email addresses provided to us to communicate with customers about payments
  • we use member addresses to check against credit card billing addresses etc.
  • in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities

  Many of these checks are done manually and communication is handled carefully by a member of Ezyflix's own Customer Service team.

• Lost login and Password details
  Many account holders often forget details such as their passwords and so are able to request an email be sent to them notifying them of their password.

Information Security

• All information submitted to Ezyflix is secured using Secure Sockets Layer (SSL)
• We use Net Registry & Paypal to guarantee the best possible security for our online transactions. Both have multiple firewalls to protect important data and feature 1024 bit data encryption.
• Information sitting on the Ezyflix website is protected by state-of-the-art encryption and firewall technology.

Accessing Your Information

• Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
• Ezyflix provides you with the following tools to manage your information, the tools will evolve as the Ezyflix website evolves:
  • My Account (To manage all personal details)

If you need more assistance please contact our Customer Support Team by email at help@ezyflix.com.au or phone 1300904311. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).

Children's Privacy
It is important that any information provided or purchases made by children have the consent of parents or guardians.

Other Privacy information you should be aware of
Sign out or close your browser once you have finished using Ezyflix or associate partner sites. This is to ensure that others cannot access your personal information and correspondence, especially if you share a computer with someone or are using a computer in a public place like a library or Internet café. You - as an individual - are responsible for the security of and access to your computer.

• You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and Ezyflix.
• Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site

If you need more assistance please contact our Customer Support team by email at help@ezyflix.com.au or phone 1300904311. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).